Terms of Service

Please take a few minutes to review these Terms and Conditions. Your purchase of products from us constitutes your agreement to follow these Terms and Conditions and to be bound by them.

Freed's Bakery reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Website.

 

Terms of Shipping/Pickup/Delivery:

Because of the fragile nature of our products, some breakage may occur during transport but will not affect the taste and quality of our treats.

We always do our best to ship any order as quickly as possible, generally orders are shipped on the next business day as they are received. Please be aware, this processing time is not reflected in shipping options. In order to avoid your order sitting in a shipping warehouse over the weekend, orders placed after 12PM on Tuesday with 3-Day shipping selected; after 12PM on Wednesday with 2-Day shipping selected; and after 12PM on Thursday with Next-Day shipping selected will all ship the following Monday. Please choose the appropriate shipping rate to assure your treats arrive within your desired time frame. 

We are unable to deliver to P.O. Boxes. 

One, two, or three day delivery standards are estimated and not guaranteed by Freed's Bakery as they are not guaranteed by FedEx. By selecting one, two, or three day delivery you are agreeing to these terms.

In-Store pickups must be placed at least three hours before the intended pickup time but in some circumstances, more time may be needed. A phone number is required to verify pickup time.

Local deliveries are based on available times. A phone number is required to verify an appropriate window of time.

Orders must be cancelled more than 24 hours before the preferred delivery date and before 12:00 PM PST on that day. Please call (702) 456-7762 so that we may assist you with your request.

For local deliveries, please note the following:

We will try our absolute best to accommodate your delivery. Monday through Thursday we ask for a one hour window in which the recipient will be available to accept the item(s). Friday through Sunday we ask for a two hour window in which the recipient will be available to accept the item(s). Since our products are perishable, a recipient is required to be present to accept the item(s).

For deliveries to hotel rooms, concierges, and bell desks:

Concierges and bell desks will rarely accept perishable food items on the behalf of a customer. If you have received authorization, please include the full name of the employee who has verified that they will accept the item(s) on the recipient's behalf. For deliveries directly to a recipient's room, we must have the reservation name and room number (hotel's are not able to give us this information) and the recipient must be available in the room to accept the item(s). We are not able to enter a room while the guest is not there.

For deliveries to an office:

Please keep in mind the recipient's personal schedule and the department we are to deliver to.

For deliveries to a home:

Please keep in mind the recipient's personal schedule and possible gate codes (if needed).

For deliveries to a restaurant:

We will require the name and time of the reservation.

For questions or exceptions to the above, please email us at info@freedsbakery.com or call us at (702) 456-7762, thank you!

Refund and Return Policy

If there is a problem with an order you've received, please call (702) 456-7762 or email us at info@freedsbakery.comAny issues with an order must be reported within 24 hours of when the package was received. There are no returns or exchanges.

Only one delivery attempt will be made per order. Should your order require an address correction, the customer is responsible for additional shipping and product costs.

Freed's Bakery is not responsible for:

- Packages delivered to an incorrect address supplied by the customer.

- Package refusal.

- Compromised quality due to prolonged outdoor exposure to the package.

- Improper handling of the product by the customer.

- Cakes that have not been picked up or cakes picked up on a date other than that requested.

Depending on the circumstance, Freed's Bakery may issue a credit or re-order.

Privacy Policy

What information do we collect?

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include our business. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping. Third party links In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work). Changes to our policy If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on September 27, 2014.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. Online Policy Only This online privacy policy applies only to information collected through our website and not to information collected offline.

Your consent

By using our site, you consent to our privacy policy.

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